Privacy Policy

Information We Collect

At Vende Telens, we collect various types of information to provide you with our financial research education services and improve your learning experience. The information we gather falls into several categories, each serving specific purposes in delivering our educational content.

We also collect information automatically through cookies and similar tracking technologies when you interact with our website and educational platform. This includes page views, time spent on different sections, and navigation patterns that help us understand how you engage with our content.

How We Use Your Information

Your information serves multiple important purposes in delivering high-quality financial research education. We use collected data responsibly and only for legitimate business and educational purposes that benefit your learning experience.

• Providing access to our financial research methodology courses and educational materials
• Personalizing your learning experience based on your progress and preferences
• Communicating important updates about courses, schedules, and educational opportunities
• Improving our educational content and platform functionality based on user feedback and behavior
• Ensuring platform security and preventing unauthorized access to educational materials
• Complying with Serbian educational and data protection regulations
• Analyzing learning outcomes to enhance our curriculum and teaching methods

We never sell your personal information to third parties or use it for purposes unrelated to your educational journey with us. All data processing activities are conducted with appropriate security measures and in accordance with applicable privacy laws.

Information Sharing and Disclosure

Vende Telens maintains strict policies regarding information sharing. We understand that trust is fundamental to the educational relationship, and we protect your privacy accordingly.

We may share your information only in these specific circumstances:

• With educational partners who provide supplementary course materials or certification services
• With technology service providers who support our learning management system and platform infrastructure
• When required by Serbian law or in response to valid legal processes
• To protect the safety and security of our students, staff, or educational platform
• With your explicit consent for specific purposes, such as job placement assistance or networking opportunities

All third-party partners are required to maintain the same level of data protection and confidentiality that we uphold. We conduct regular audits of our data sharing practices to ensure compliance with privacy standards.

Your Privacy Rights

Under Serbian data protection laws and international privacy standards, you have several important rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.

• Right to access your personal data and understand how we're using it
• Right to correct inaccurate or incomplete information in your educational profile
• Right to delete your personal information, subject to educational record retention requirements
• Right to restrict processing of your data for specific purposes
• Right to data portability, allowing you to transfer your educational records
• Right to object to certain types of data processing
• Right to withdraw consent for optional data collection activities

Data Security and Protection

Protecting your information is a top priority at Vende Telens. We implement comprehensive security measures that go beyond basic requirements to ensure your educational and personal data remains safe from unauthorized access, modification, or disclosure.

Our security framework includes multiple layers of protection. All data transmission occurs through encrypted connections using industry-standard SSL/TLS protocols. Our servers are housed in secure facilities with restricted physical access, and we maintain regular security audits and vulnerability assessments.

Employee access to your information is strictly limited based on job responsibilities, and all staff receive regular training on privacy protection and data handling best practices. We also maintain incident response procedures to quickly address any potential security concerns.

While we implement robust security measures, we also encourage you to protect your account by using strong passwords and not sharing your login credentials with others. If you suspect any unauthorized access to your account, contact us immediately.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide educational services and comply with legal obligations. Our retention periods vary depending on the type of information and its purpose.

• Educational records and course completion certificates are retained for seven years after program completion
• Account information and learning preferences are kept active for three years after last login
• Marketing communications data is retained until you opt out or for two years of inactivity
• Technical logs and website analytics data are automatically deleted after 13 months
• Financial transaction records are kept for five years to comply with Serbian accounting requirements

When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request earlier deletion of certain types of data, though some educational records must be retained for regulatory compliance.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your learning experience and improve our educational platform. These small data files help us remember your preferences, track your learning progress, and provide personalized content recommendations.

We use several types of cookies: essential cookies that are necessary for platform functionality, performance cookies that help us understand how you use our site, and preference cookies that remember your settings and choices. You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.

We also use analytics tools to understand user behavior and improve our educational content. This information is aggregated and doesn't identify individual users. Third-party educational tools integrated into our platform may use their own cookies, subject to their respective privacy policies.

International Data Transfers

While Vende Telens is based in Serbia, some of our educational technology providers and cloud service partners operate internationally. When your information is transferred outside Serbia, we ensure appropriate safeguards are in place to protect your privacy.

All international transfers are conducted under approved frameworks that provide equivalent protection to Serbian data protection laws. We maintain contracts with international partners that include specific data protection clauses and regular compliance monitoring.

If you have concerns about international data transfers or want more information about the safeguards we use, please contact our privacy team for detailed information about specific transfers and protection measures.

Children's Privacy

Our financial research education programs are designed for adult learners and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will delete it promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately. We will investigate the matter and take appropriate action to protect the child's privacy.

Policy Updates and Changes

This privacy policy may be updated periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you through email or prominent notices on our website before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this policy indicates when the most recent changes were made.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can exercise your right to delete your account and information, subject to educational record retention requirements.